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To cancel your order: Cancellation must be received before 3:30pm CT M-F the date of purchase or a 3.5% bank credit card fee will be deducted from the total purchase amount. Credit cards are electronically processed M-F at 3:30pm CT, after which time the bank fee is assessed and can not be refunded for cancelled orders. Please call 312-527-9112 or use this form to cancel orders. Cancelled weekend or holiday orders will be subject to the bank processing fee.
You also may contact us by phone at 312-527-9112. If all the lines are busy, especially during peak business hours, leave a voice mail and your call will be returned as soon as possible. Please tell us the best time to call you back between the hours of 9am CT and 5pm CT.
JFA has been in business since 1979 providing quality merchandise to thousands of satisfied customers. Once you purchase a product from us, your name is added to our VIP mailing list which offers you access to our newsletter as well as special monthly offers only for our VIP members.
Naturally, at any time, you can ask to have your name removed from our list. And to protect your privacy we do not rent, loan, or sell our list of customers to any other company.
Our pages are shopping cart enabled and orders are processed through a secure server. You can simply click the "Add to Cart" button to add an item to the shopping cart.
At any time, you can click the "View Cart" button to review what you have in your cart or the "Check Out" button to complete your order. The buttons are at the very top of each Web page, and also frequently found at various places in the body of a Web page.
You will have an opportunity to choose your shipping method during the checkout process. Our shopping cart system allows you to order via fax or mail using credit card or money order. You may also place your order on-line by credit card (secure or non-secure real time processing). You will be given further instructions for each of these options as you process your order. We will confirm your order via email.
PLEASE NOTE: By placing an order, you warrant that you are 21 years of age or older. In addition, at checkout we ask for your driver's license number, expiration date and state for age verification purposes, and items are shipped with ADULT SIGNATURE REQUIRED.NOTE: Phone, fax and mail orders are not eligible for on line promotions or special prices. To assure that you receive the best price and fastest service place your orders on our secured web site.
If you choose to fax (312-527-1116) or mail your order to us and are paying by credit card, please include a photocopy of your credit card and driver's license so that we can clearly read all numbers. You may also call us with your order at 312-527-9112.
Mail your complete order to:
James Feldman Associates, Inc.
505 N. Lake Shore Dr., Ste. 208
Chicago IL 60611IMPORTANT NOTE: After you press SUBMIT, the computer will pause as it processes the order. Do not hit the submit button twice as it is normal for the computer to pause for a few seconds while it processes your order. You will then be shown a confirmation of your order. PLEASE DO NOT PUSH THE SUBMIT BUTTON TWICE.
Special requests or changes to your order should be sent to us using this form for the most efficient service.
Payment Options:We accept Visa, Mastercard and American Express. We do not accept credit cards from non-US banks or financial institutions. We only ship products to the cardholder's billing address. We no longer ship to an alternate addresses, due to new policies regarding credit card companies. If you would like to ship an item to an alternate address please mail in a money order.
Please Note: When you place an online credit card order, your credit card is automatically debited. If we are out of stock of the item(s) you purchased, we will notify you, and give you the option of waiting for the item(s) or cancelling the order. We also accept payment by credit card via US Postal Mail or fax.
We also accept payment with money order via US Postal Mail. Please allow 3-4 business days to process a Money Order once we have received it. See Ordering Options above for more details.
ATTENTION: We have recently caught several individuals attempting to use stolen credit cards.
IT IS OUR POLICY TO REPORT ALL FRAUD ATTEMPTS AND TO PROSECUTE TO THE FULLEST EXTENT OF THE LAW. Guilty individuals face up to 25 years in jail and a $100,000 fine.
Special requests or changes to your order should be sent to us using this form.
Please wait until you have received your receipt before inquiring about an order. Your receipt will be emailed to you upon completion of your on line order.
To inquire about an order, please provide the following information:
- Your full name
- Order Number
- Date you placed the order.
- The item(s) you ordered.
- Your email and phone information.
Orders shipped to Illinois are charged 18% tobacco tax plus 9.25% sales tax for a total tax of 27.25%.
Returns, Repairs, Cancellations & Refunds:
Product Returns
Cigars, like food, are a perishable item. As such, they cannot be returned.
Cancellation Policy
To cancel your order: Cancellation must be received before 3:30pm CT M-F the date of purchase or a 3.5% bank credit card fee will be deducted from the total purchase amount. Credit cards are electronically processed M-F at 3:30pm CT, after which time the bank fee is assessed and can not be refunded for cancelled orders. Please call 312-527-9112 or use this form to cancel orders. Cancelled weekend or holiday orders will be subject to the bank processing fee.
Please Note: Personalized items are not returnable unless there is a defect or flaw. We cannot accept returns on customized items. For safety reasons, we cannot accept returns on consumables (popcorn, seasonings, No Jet-Lag tablets, chocolate, etc.) or food preparation items (popcorn poppers, Cork Pops, utensils, etc.).Packing and Insurance
Return the product PREPAID AND INSURED in factory new condition, in the original box and packing, with all the original paperwork and instructions. Please check to be sure that there are no small items or papers accidentally left in the packing materials and thrown out. Upon receipt we will credit your account for the purchase price, less outgoing shipping and handling charges, and credit card fees or restocking charges assessed by the bank. If you purchased a product that had "Free Shipping" and the product is returned to us, you will be liable for the shipping and handling charges that otherwise would have been added to your original invoice. Those amounts will be deducted from the applicable refund if the product is returned for any reason. Any bonus item included with the sale of a product that is being cancelled or returned must also be returned in new condition or your credit card will be charged the current retail selling price plus shipping and handling.
Where to Send Returns
Contact us for a return authorization (RA) number before sending your item. For your protection, ship return packages insured via UPS, FedEx or the U.S. Postal Service. Please note that you are responsible for all shipping costs and for properly packing the return to ensure the safe shipment of each item. Allow two weeks for processing. All returns should be sent via insured carrier for the same amount as your original invoice. All returns, no matter which carrier you select, should require a signature upon delivery. Ship returns/repairs prepaid and insured to the following address: Ship returns/repairs prepaid and insured to the following address:
Non-Defective Product ReturnsJFA RETURNS
James Feldman Associates, Inc.
505 N. Lake Shore Dr.
Chicago IL 60611
Non-defective returns require a return authorization and must be requested within 30 days of invoice date. All items must be returned PREPAID AND INSURED in the original manufacturer's packing along with all parts, accessories and paperwork. A reason for the return should also be provided. There will be a 15% restocking fee. Modified, damaged or abused products will not be accepted. Contact us for a return authorization (RA) number before sending your item.Due to manufacturer policies, Cigars returned to JFA will be issued a credit subject to 15% restocking/refurbishing fee and outgoing freight charges.
Defective Product Returns
We will replace any defective products. Defective returns require a return authorization and must be requested within 30 days of invoice date. Please indicate the nature of the defect. (Loud watch winder motors are not considered defects and will be treated as Non-Defective returns. See below.) All items must be returned PREPAID AND INSURED in the original manufacturer's packing along with all parts, accessories, and paperwork. A reason for the return should also be provided. There will be a 5% restocking fee for any product that is returned and not replaced. Modified, damaged, or abused products will not be accepted. Contact us for a return authorization (RA) number before sending your item.
Shipping & Handling Information:
Standard shipping method: All of our products are shipped via UPS or, in the cases of Alaska and Hawaii, by United States Postal Service (USPS).
For all other products, our standard shipping method is UPS Ground. For many parts of the country, this delivers your order anywhere from one to three days after UPS picks up from our Chicago warehouse. (See enlargement of map at right for details.)
Click for Enlarged ImageUPS Standard shipping is not available to Alaska, Hawaii, Puerto Rico, Virgin Islands or Other Caribbean islands.
Please Note: Atlantis and La Crosse Technology products can be shipped only to the 50 United States.NOTE THAT FREE SHIPPING AND FREE SHIPPING UPGRADES APPLY ONLY TO SHIPMENTS TO THE CONTIGUOUS 48 U.S. STATES.
International Orders: We are sorry, but we cannot accept orders or ship to international addresses at this time, only to the locations listed above.
Shipping to PO Boxes: If your item is going to a PO Box, then it will be mailed out using the United States Postal Service (USPS) with a signed proof of delivery. UPS will not ship to PO Boxes. We do not have tracking numbers available for packages shipped via USPS.
Shipping, Handling and Insurance, if not included in an item, are as follows:
Shipping to Contiguous 48 US States
UPS Ground: Ground shipping is figured using this shipping table:
$00.00 - $100.00 = $13.25 $510.01 - $610.00 = $37.95 $100.01 - $150.00 = $16.00 $610.01 - $710.00 = $43.70 $150.01 - $210.00 = $17.25 $710.01 - $810.00 = $49.45 $210.01 - $310.00 = $18.40 $810.01 - $910.00 = $55.75 $310.01 - $410.00 = $20.00 $910.01 - $1010.00 = $61.50 $410.01 - $510.00 = $31.65 Add $6.35 for each add'l $100.00 or part thereof.
UPS 2nd Day: $30 is added to the regular UPS Ground Charge.
UPS Next Day: $43 is added to the regular UPS Ground Charge.
Shipping to Alaska, Hawaii, Puerto Rico, Virgin Islands & Caribbean Islands
Standard Shipping to Alaska and Hawaii is by United States Postal Service (USPS), using the costs in the table for UPS Ground to the 48 Contiguous States.
UPS 2nd Day: 2nd Day shipping is figured using this shipping table:
$00.00 - $100.00 = $82.80 $510.01 - $610.00 = $133.40 $100.01 - $150.00 = $89.70 $610.01 - $710.00 = $144.90 $150.01 - $210.00 = $92.00 $710.01 - $810.00 = $156.40 $210.01 - $310.00 = $94.30 $810.01 - $910.00 = $169.00 $310.01 - $410.00 = $97.75 $910.01 - $1010.00 = $188.55 $410.01 - $510.00 = $120.75 Add $70.00 for each add'l $100.00 or part thereof.
UPS Next Day: $23 is added to the 2nd Day UPS Charge.
Shipping to PO Boxes: If your item is going to a PO Box, then it will be mailed out using the United States Postal Service (USPS). Please note, USPS does not give us any tracking information. We ship PO Box orders via USPS because UPS will not ship to PO Boxes. We do not have tracking numbers available for packages shipped via USPS.
Shipping Schedule:
The following information pertains to order processing and shipping of watchwinder and other products we stock in our Chicago warehouse. It also serves as a guide to how all orders are handled, however, all other products ship from the manufacturer's factory and are subject to manufacturer availability. We cannot guarantee turnaround times of those products, since the actual shipment is not within the control of JFA.
Monday-Thursday: Orders placed and received before 11:59pm CT (Central Time) process and ship the next business day. For example, an order received at 9:59pm CT Monday will process and ship Tuesday; an order received 12:01am CT Tuesday will process and ship Wednesday.
Friday-Sunday: Orders placed and received after 11:59pm CT Thursday and before 11:59pm CT Sunday will process and ship Monday.
Once shipped, UPS normal ground delivery times apply.
Rush orders (overnight, 2nd Day and 3rd Day shipping) are processed and fulfilled using the same cutoff times. Keep in mind that the shipping schedule is based on when the order is processed. For example:
- For overnight shipping, an order placed and received prior to 11:59pm CT Monday would ship Tuesday for Wednesday delivery. An order placed and received after 11:59pm CT Monday for overnight shipment would ship Wednesday for Thursday delivery.
- For 2nd day shipping, an order placed and received prior to 11:59pm CT Monday would ship Tuesday for Thursday delivery. An order placed and received after 11:59pm CT Monday for overnight shipment would ship Wednesday for Friday delivery.
Once shipped, the carrier's standard delivery times apply.
Holiday schedules may delay order shipment another day.
The information above pertains only to watchwinder and other products we stock. All other products ship from the manufacturer's factory and are subject to manufacturer availability. We cannot guarantee turnaround times since the actual shipment is not within the control of JFA.
Our standard method of shipping is UPS ground. For many parts of the country, this delivers your order anywhere from one to three days after UPS picks up from our Chicago warehouse.
US and Puerto Rican customers can choose UPS 2nd Day or Overnight for an additional charge when you go through the checkout process.
International Orders: We are sorry, but we cannot accept orders or ship to international addresses outside the United States or the Caribbean Islands at this time.
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James Feldman Associates, Inc.
505 N. Lake Shore Dr., Suite 208, Chicago, IL 60611
Phone: 312-527-9112 · Fax: 312-527-1116
Contact Us
Office Hours: Monday-Friday 9 a.m.-5 p.m. CT
We accept Visa, Mastercard and American Express.
All contents Copyright © 2008 James Feldman Associates, Inc. except where indicated otherwise. All rights reserved worldwide. Reprint only with express permission from copyright holder(s). The JFA logo is a registered trademark and may not be used or reproduced in any form without written permission from James Feldman Associates, Inc. This includes photographs of our products in which the JFA logo appears. All other trademarks are property of their respective owners. See Our Copyright Infringement Warning Privacy and Security Statement Terms of Service
